"We recently completed a four day trip to Orlando for a Guys' Golf Outing. A major snowstorm clobbered the Northeast on the departure day for several of our group, causing major flight delays and cancellations, and as a result we had five prepaid tee times that we were unable to use. Your team, especially Shannon, got right on the problem and successfully cancelled the unused tee times and obtained a refund. While weather can be unpredictable, the service that your team provided us was at the highest level!! Well done."